We are sorry to hear that the jacket you received does not match the fit indicated on the size chart, especially since you were otherwise pleased with the quality. Furthermore, we completely understand how frustrating it must be to find the jacket noticeably tighter, this is certainly not the experience we aim to provide. To help us assist you further, please reply to this email with your preferred size based on your assessment of the item you received. Once we have this information, our team will review the case and determine the best next steps to make this right for you.

We appreciate your feedback on your experience and regret hearing that the quality of the products you have received from us has not been to your satisfaction. This is not the usual experience for our customers, nor is this the experience we want you to have. We have reviewed your order and are happy to see that our support team was recently contacted, and a resolution was provided for the issue. We trust that was helpful to you. If you have any further questions or concerns, don't hesitate to reach out to us: www.vistaprint.com/customer-care/help-center/.