We sincerely apologize for the inconvenience caused by the incorrect thread color on your The North Face® Ridgewall Softshell Jacket. Ensuring high-quality craftsmanship and color accuracy is a top priority for us, and we regret that your order did not meet expectations in this regard. However, we’re pleased to see that our support team has promptly and efficiently addressed your concern. If there’s anything else we can do to assist you further, please don’t hesitate to reach out. We appreciate your feedback and your business.

Thank you for your feedback. We're sorry the The North Face® Ridgewall Softshell Jacket thickness did not meet your expectations. We strive to provide accurate product descriptions, including material details, to help guide your selection. Your input is valuable, and we’ll share it with our team to improve our offerings. If there’s anything else we can assist you with, please let us know.