We’re sorry to hear about the issues with your recent shirt order, including the delays, split delivery, and the problems with the items received. While we’re glad our customer service team was able to assist with one of the shirts, we understand how frustrating it must be to still be waiting on a replacement and to have encountered errors with the other items. This isn’t the experience we want you to have, especially given the investment you’ve made. We truly appreciate your patience and feedback, and we’ll be sharing your comments with our team to help improve both our production and fulfillment processes.

We sincerely regret that your Callaway® Core Performance Men's Polo Shirt arrived with creases and a pink hue to the gray fabric. We understand how frustrating this must be, and we truly appreciate your feedback. To help us assess this issue and find the best resolution, we kindly recommend replying to this email with clear photos of the production quality errors noted, including the affected quantity. Once received, we will work with our team to address your concerns and ensure that your feedback is shared with the relevant department for review and improvement. We appreciate your patience and are here to assist you every step of the way.