Thank you for sharing your feedback. We’re sorry to hear that the Elevate Crandall Polo Shirt you received were much larger than expected and that the material and embroidery backing did not meet your expectations. We understand how disappointing this can be, especially when sizing and quality don’t match what you had in mind. To help us review this further, could you please send us a clear photo of one of the Shirts? For future orders, we recommend checking the product specifications and size chart on our website to ensure the best fit. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/. We look forward to your response.

Thanks for your review submission. We’re sorry to hear about the stitching and quality issues with your shirts. That’s certainly not the experience we aim to provide, and we apologize for any disappointment and inconvenience this has caused with your recent polo shirt order from us. We've emailed you information that speaks to a resolution that has been provided to you. We hope to have the opportunity to make the result of future visits more favorable.