We are grateful for the time you took to write a review and inform us about your experience. We sincerely regret to hear that the material of the Elevate Crandall Polo Shirt was not as expected, and it shrank after washing. Since this isn't typical, we would love to investigate this further and ask that you respond to this email with a picture showing the concerns. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.