Elevate Women's Crandall Short Sleeve Polo Shirt

We are very sorry to hear that the QR code on your embroidered polo is not scannable, and we understand how frustrating it is when a key feature of your apparel does not function as intended. We want to share why this happened, Embroidery uses threads that create raised textures and light reflections, which can easily distort the small data modules of a QR code and prevent smartphone cameras from reading them properly. To ensure better scannability in the future, we recommend opting for printed or heat-transfer customization for apparel items featuring QR codes, or if you prefer embroidery, making the QR code significantly larger with high-contrast thread colors and plenty of surrounding negative space. We are more than happy to help you find a great solution for your project. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.