Thank you for taking the time to share your experience with us. We regret to hear that you are disappointed with the embroidery on the polo shirt. We'd love to look into this for you. To help us assist you more effectively, please reply to this email/message with more details related to the issue and photos displaying the concern. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/.