Thank you for taking the time to share your experience with us. We're so sorry for the experience you've had with the polo shirts. What you have described should not have happened with proper care, so we'll definitely be looking into the matter. We'd love to replace the shirts that have developed holes in them, so please respond to this email confirming the number of shirts with issues. We look forward to assisting you further.

Thank you for your review and image. We want to meet our customers' expectations and so we will have them forwarded to the relevant teams. We understand that the embroidery quality is unsatisfactory, as such we have provided a merchandise credit for the polos. We would like to recommend reduced content in the small placeholder for best stitching results. It is valid for a year and may be used for a replacement or future order.