OGIO® Metro Polo

We are sorry to hear that the OGIO® Metro Polo did not fully meet your expectations in terms of fabric thickness and overall feel. We understand how important it is for the material to match both comfort and appearance preferences. To help us review this further, kindly reply to this email with clear photos of the received OGIO® Metro Polo, highlighting the areas of concern you have mentioned, such as the fabric transparency and texture. This will allow us to better assess the product and provide appropriate support. We appreciate your feedback and look forward to assisting you further. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1.866.207.4955.

Thank you for being a loyal OGIO fan and for sharing your honest feedback with us. We’re sorry to hear that this specific order didn't live up to the weight and feel you’ve come to expect from the brand over the years. To provide some clarity, the OGIO® Metro Polo is designed specifically as one of their lightweight variants, featuring a 4.4-ounce fabric. It’s likely that the OGIO polos you’ve owned in the past were from their mid-to-heavyweight lines, which offer a thicker, more traditional feel. Because OGIO offers a variety of styles, we always recommend double-checking the product description on our site. We disclose the specific fabric weight there to help ensure the "hand-feel" matches your preferences before you buy. We have several other OGIO polos in our current selection, and we’d love to help you find one that feels like the "favorite" you remember (https://tinyurl.com/3uwfk3zz). We’ve also noted your feedback for our product team to help us improve how we highlight these differences to our customers.