We’re truly sorry to hear that the shirt did not meet your expectations. The Port Authority® Dry Zone® Grid Polo Shirt is indeed a lightweight performance fabric, weighing 4.28 ounces, which is why it may feel and appear thinner than traditional polos. This design is intended for breathability and comfort, especially in warmer environments, but we understand how this may not have matched what you were looking for. We always recommend reviewing the product specifications listed on the site to help ensure it aligns with your needs. That said, we want you to be fully satisfied with your experience, so we're happy to help make this right. To ensure your satisfaction, we've taken the necessary actions on your order and an email with more details has been sent to you. We hope you feel our genuine intentions to make things right.

Ensuring the embroidery reflects your chosen colors accurately is extremely important to us, and we’re truly sorry to hear that the outcome on your Port Authority® Dry Zone® Grid Polo Shirts did not match what you approved online. We completely understand your disappointment. Your feedback is highly valued and helps us continuously improve our products and services. We've already shared your comments with our product team, who will be conducting a thorough quality review. In the meantime, we’ve contacted you directly via email to discuss your concerns in more detail and offer a suitable resolution. We look forward to your reply and the chance to make this right for you.