Port Authority® Dry Zone® Ottoman Polo Shirt

Thank you for taking the time to share your feedback on the Port Authority® Dry Zone® Ottoman Polo Shirt. We regret to hear that the size of the new order was larger than the previous order. From our review of the orders, the shirts that were ordered were not the same. The name of the shirt in the first order is Port Authority® Dry Zone® Grid Polo Shirt, while the shirt in the last order is called Port Authority® Dry Zone® Ottoman Polo Shirt. To order the previous shirts, we recommend going to this link: www.vistaprint.com/clothing-bags/polos/port-authority-r-dry-zone-r-grid-polo-shirt. Furthermore, in the future, we suggest referring to the size charts for accurate measurements, as garment sizes can differ. Taking your measurements beforehand is also recommended. We have taken action on your account, and a follow-up email with more details will be sent to you. We hope this helps.

We appreciate you taking the time to share your feedback regarding the sizing discrepancy you noticed with your latest order. We understand how frustrating it can be to receive items that fit differently than expected, especially when you believed you were purchasing the exact same product as your previous test item. Upon reviewing your order history, we want to clarify that your first test shirt was actually the Port Authority® Dry Zone® Grid Polo Shirt (https://www.vistaprint.com/clothing-bags/polos/port-authority-r-dry-zone-r-grid-polo-shirt), which is a different model from your newest purchase. Although these items share the exact same brand, they are not the same style, which accounts for the noticeable difference in fit and sizing that you experienced. We are always here to help if you would like to look into returning these or placing a replacement order for the original grid style to ensure you get the fit you love. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.

Thank you for your feedback. We’re glad to hear the logo turned out well, though we’re sorry the shirt material did not meet your expectations. For future orders, we recommend reviewing the fabric composition, such as cotton vs. polyester blends, as this can significantly affect comfort and breathability. We have completed our checks and have emailed you details regarding a resolution that has been provided to you. If you have any future product design-related queries, let us know. We're here to help.