Thank you so much for sharing your experience. We’re genuinely sorry to hear that the Port Authority® Ladies Heavyweight Cotton Pique Polo – 3XL didn’t meet your expectations in terms of fit and appearance. That’s certainly not the standard we strive to deliver. After reviewing your account, we can confirm that a support representative has already assisted you, and the necessary steps have been taken to address your concern. You can view the full details by visiting your account’s Payment and Delivery page: https://www.vistaprint.com/ps/ For future orders, we highly recommend referring to the product-specific sizing chart and features before placing your order. This helps ensure a better fit and avoids surprises, especially with styles that may run smaller than expected. Your feedback has been shared with our product team for further review, as we continuously work to improve the accuracy and quality of our offerings. If you have any additional questions or need further assistance, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Centre: https://www.vistaprint.com/customer-care/help-center/ anytime. We truly appreciate your understanding and hope to serve you better in the future.

Thank you for taking the time to share your feedback. We’re sorry to hear that the black color of the Port Authority® Ladies Heavyweight Cotton Pique Polo appeared faded—we understand how disappointing that can be, especially when expectations for quality aren't met. We’d love the opportunity to look into this further and make things right. If possible, please reply to this review with photos showing the fading and the quantity affected, so we can better assess the issue and identify the most suitable resolution for you. Rest assured, your comments will be shared with our product quality team for further review as part of our ongoing commitment to improvement. We look forward to hearing from you and assisting you further.

Thank you for your feedback — we’re sorry to hear that the polo shirt didn’t meet your expectations in terms of comfort. The Port Authority® Ladies Heavyweight Cotton Pique Polo is specifically garment-washed to enhance softness, so the material should not feel scratchy, even after washing. We want to make this right and investigate further. Could you please share a few images of the polo you received, including the product label? This will help us determine the best next step, whether that be a replacement or another suitable resolution. We appreciate you bringing this to our attention and look forward to resolving it for you.