Thank you for your review and supporting images. We are sorry that there was an incorrect color in the crown for your embroidered design. We also regret that there was a delay and that we failed to meet your promised arrival date. Your concern with the style is also noted and we will have your review forwarded to the relevant team. We intend to provide the best resolution for you and would love to update the color and replace the polo, however, we note the concerns regarding the shape. Please reply and let us know if we should proceed with the replacement.

Please accept our sincerest apologies for failing to meet your expectations with the quality of the polo shirt. We understand that you're disappointed with this and we wanted to make this up to you. Your account was reviewed, and we've taken the necessary steps to make this right. Also, an email will be sent to you with more information about this. We hope this helps.