Thank you for sharing your feedback on the Port Authority® Pinpoint Mesh Quarter‑Zip Sweatshirt – L. We’re very sorry to hear that the fit and sizing did not meet your expectations. We understand how important comfort and accurate sizing are, especially when ordering apparel for personal or professional use, and we’d like the opportunity to assist you further. As noted on the product page, the size chart provides garment measurements in inches, with a reminder that the measurements reflect the garment itself rather than the wearer. To help us better understand the concern and explore the best resolution, we kindly ask that you share: - Photos of the sweatshirt received, showing the sizing issue - If possible, a comparison photo with other sweatshirts of the same labeled size This will allow our team to assess the matter thoroughly and ensure your feedback is shared with our product development team for review and improvement. In the meantime, we invite you to explore our alternative Custom Men’s Long Sleeve Polo Shirts & Sweatshirts in Embroidery here: https://bit.ly/4p1omZy. If this matter is time-sensitive or if you’d prefer to speak with someone directly, at 1-866-207-4955 or visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for personalized support. We truly value your input, as it helps us improve and ensures we continue offering products that meet your expectations.

We're truly sorry to hear about your experience with the Port Authority® Pinpoint Mesh Quarter-Zip Sweatshirt. This isn’t the level of quality or consistency we aim to deliver, and we appreciate you taking the time to share your honest feedback. We understand how disappointing it must be to receive garments with noticeable differences in embroidery quality and a fit that didn’t meet expectations. Your insights are incredibly valuable, and we want to make this right. To help us investigate and resolve the issue, we kindly ask that you respond to this review with clear photos showing the material and embroidery inconsistencies. These images will allow us to escalate your concern to the appropriate team and work toward the best possible solution. Please know that your feedback will be shared with our production partners to help prevent similar issues in the future. If your request is time-sensitive or you'd prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for further assistance. Thank you again for bringing this to our attention—we’re here to help and committed to improving your experience.