Thank you for your review. We're so glad to hear that you think the shirt itself is of good quality and that the embroidery looks nice. However, we are so very sorry to hear that it was done in the wrong color compared to the design you sent. We want to make this right for you immediately. To help us investigate this color error, could you please share a few photos of the Port Authority® Silk Touch™ Performance Long Sleeve Polo? A picture that clearly shows the embroidery color would be incredibly helpful so we can match it with the submitted design. We appreciate you bringing this to our attention and look forward to the opportunity to resolve this for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/.

We’re truly sorry to hear that the embroidery on your Port Authority® Silk Touch™ Performance Long Sleeve Polo didn’t match your expectations. We understand how disappointing it is when the final product doesn’t reflect your intended design—especially when it comes to color accuracy. While reviewing your design file, we noticed that the selected “gold” shade appears visually between yellow and orange on the design editor. However, we realize how important it is that what you see during the design process closely matches the final embroidered result. To help us investigate further and determine the best possible resolution, could you kindly reply with clear photos showing the embroidery color you received? Your input will not only help us assist you directly but also support our ongoing efforts to improve our color matching process. Please rest assured that your feedback has been shared with our product and quality teams for internal review. We sincerely appreciate your time and patience, and we look forward to making this right for you.