We’re truly sorry to hear that the embroidery on your Port Authority® Silk Touch™ Performance Long Sleeve Polo didn’t match your expectations. We understand how disappointing it is when the final product doesn’t reflect your intended design—especially when it comes to color accuracy. While reviewing your design file, we noticed that the selected “gold” shade appears visually between yellow and orange on the design editor. However, we realize how important it is that what you see during the design process closely matches the final embroidered result. To help us investigate further and determine the best possible resolution, could you kindly reply with clear photos showing the embroidery color you received? Your input will not only help us assist you directly but also support our ongoing efforts to improve our color matching process. Please rest assured that your feedback has been shared with our product and quality teams for internal review. We sincerely appreciate your time and patience, and we look forward to making this right for you.