We're truly sorry to hear that your second order didn't meet the quality you expected—especially since your first experience was better. That inconsistency is frustrating, and it’s not the standard we aim to deliver. We’d appreciate the opportunity to look into this further. If you could share a photo of the item received or describe what felt different in terms of material or finish, we’ll do our best to address the issue. Thank you for bringing this to our attention. We’re committed to making this right.