Thank you for bringing this to our attention, and we’re truly sorry for the frustration this situation has caused. Based on our checks, the spelling that appeared on the shirt reflects the information that was approved and submitted at the time of ordering. For future orders, we recommend previewing the document carefully before submitting the order. To help resolve this matter, we’ve gone ahead and edited the shirt design and submitted a replacement order for you; the order number will remain the same. Regarding the shirt labeled “Jim” (2XL), we regret to inform you that there was an unexpected production delay, which caused it to print later than anticipated. We sincerely apologize for this inconvenience. We understand how disappointing this experience has been and appreciate your patience while we worked to address the issues.

Thank you for your feedback. We’re glad to hear that you’re satisfied with the print quality. We understand your concern regarding the quality of the polo itself. To help us better understand the issue and provide appropriate assistance, please reply to this email with more details about the quality concern.

Thank you for your review, it’s wonderful to hear the print and quality of your order met your expectations.