Thank you for taking the time to share this with us. We're sorry to hear that the shirt you received wasn’t the material you originally intended and that the lack of stretch made it less comfortable for you. Your feedback is truly helpful as we work to improve. It does sound like there may have been an issue with the embroidery compatibility and how the replacement garment was selected. To look into this further and address the embroidery concern properly, please get back to us by replying to this email with a few images of the polo shirt you received. Once we have those, we’ll be able to sort this out for you right away.

We’re glad to hear the shirts worked perfectly for your team, that the embroidery exceeded expectations, and that you found the material soft, flexible, and light. We did notice the 1-star rating alongside your positive comments, and we’d love to understand if there was anything about your experience that could have been improved. Your feedback helps us continue to refine our products and services.

We are sorry to hear that the polo shirt did not fit as expected and that you have been having this issue with previous orders. Your satisfaction is our number one aim, so this is not the type of experience we want you to have. Because the shirt did not fully meet your expectations, we took the necessary actions to make this right, and you should be receiving an email shortly with the details. We appreciate you taking the time to share your feedback. Feel free to contact us for any additional assistance.

We regret to hear that the size of the polo shirts ordered did not meet your expectations and apologize for any inconvenience caused. In reviewing your account, we're seeing that you were able to get the matter resolved when our customer care team was contacted.