Thank you for sharing your feedback—we’re glad to hear you were pleased with the embroidery on your Carhartt® Loose-Fit Midweight Zip-Up Hoodie. At the same time, we’re sorry to learn that the fit wasn’t quite what you expected. We understand how important sizing accuracy is, especially when ordering branded apparel. To help us look into this further and explore the best resolution, we’d appreciate it if you could share photos of the hoodie received, especially highlighting the sizing concern. If possible, a comparison with other jackets of the same size would be incredibly helpful. This will allow our product and quality teams to review your feedback and continue improving our sizing charts and garment descriptions. For reference, the product page includes a size chart in inches, noting that measurements reflect the garment itself—not the wearer. We understand this can be confusing, and we’re actively working to make our sizing guidance clearer and more intuitive. If you're exploring future apparel options, you might find our Custom Hoodies & Sweatshirts collection (https://www.vistaprint.com/clothing-bags/sweatshirts) helpful—it features a range of styles and fits that may better suit your preferences for more tailored or meeting-ready looks. If your request is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 11-866-207-4955, or through our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. Thank you again for your honest feedback—it helps us improve, and we’re here to make sure your experience gets better from here.