Thank you for your 3-star review of the Carhartt® Rain Defender® Paxton Heavyweight Hooded Zip Mock Sweatshirt. We understand that you have previously ordered embroidered hoodies that have been of excellent quality. After reading your review, we understand that the printed logo on the new hoodie unfortunately has a defect, as one of the letters is torn. We apologize for this! We do not have a return policy, as we work with personalized printing. We are happy to resolve this type of quality issue with you. Could you please send us photos of the defect on the hoodie? We look forward to hearing from you.

We are sorry for the confusion you encountered with your recent order of the Carhartt® Rain Defender® Paxton Heavyweight Hooded Zip Mock Sweatshirt, which arrived with a printed design rather than embroidery. While we’re pleased to know the fit of the garment met your expectations, we completely understand your concern regarding the decoration method. To clarify, this particular product is produced using Heat Transfer technology, offering unlimited colors, a firm plastic-like texture, and vibrant, colorful results as specified on the product page. For future reference, we recommend reviewing the product details carefully to ensure the chosen decoration style aligns with your expectations. As an alternative, we’d like to suggest our District® Embroidered V.I.T.™ Fleece Hoodie, which may be a better fit for your preference for embroidery. You can view more details about this option here: https://www.vistaprint.com/clothing-bags/sweatshirts/district-r-embroidered-v-i-t-tm-fleece-hoodie We hope this information proves helpful.