We are sorry for the confusion you encountered with your recent order of the Carhartt® Rain Defender® Paxton Heavyweight Hooded Zip Mock Sweatshirt, which arrived with a printed design rather than embroidery. While we’re pleased to know the fit of the garment met your expectations, we completely understand your concern regarding the decoration method. To clarify, this particular product is produced using Heat Transfer technology, offering unlimited colors, a firm plastic-like texture, and vibrant, colorful results as specified on the product page. For future reference, we recommend reviewing the product details carefully to ensure the chosen decoration style aligns with your expectations. As an alternative, we’d like to suggest our District® Embroidered V.I.T.™ Fleece Hoodie, which may be a better fit for your preference for embroidery. You can view more details about this option here: https://www.vistaprint.com/clothing-bags/sweatshirts/district-r-embroidered-v-i-t-tm-fleece-hoodie We hope this information proves helpful.

We apologize for any confusion caused with the decoration method on the product ordered. This information can be found on the product page just below the color and sizes details. The decoration method for the sweatshirt was heat transfer and not embroidery.