We are sorry to hear that the item did not meet your expectations, and we appreciate you taking the time to share such detailed feedback. We understand how disappointing it is when the XL size fits larger than expected, particularly when ordering from Europe where sizing standards can differ, and we agree that this can be frustrating. Furthermore, we regret to learn about the inconsistent embroidery, including letters appearing thicker than others, especially since the logo you submitted was clean and evenly designed. This is certainly not the level of finish we aim to deliver. To help avoid sizing concerns on future orders, we strongly recommend referring to the size charts available on the product page before placing an order, as these provide detailed measurements and can help set clear expectations between US and EU sizing standards. Please rest assured that your comments regarding the embroidery quality and sizing experience will be shared with our quality team for further review and improvement.

Thank you for sharing your feedback. We’re sorry to hear that the sizing of the sweatshirt didn’t meet your expectations. Upon review, we’d like to share that the Gildan® Heavy Blend™ Crewneck Sweatshirt you ordered is designed based on men’s sizing, which may run larger, especially if you were expecting a women’s fit. For future orders, we recommend checking out our women-specific apparel options, and reviewing the size chart available on each product page to help ensure a more accurate fit. We appreciate your input and hope to better meet your needs in the future.