Hanes® Ultimate Cotton Hooded Sweatshirt

Thank you for sharing your experience with the Hanes® Ultimate Cotton Hooded Sweatshirt. We’re delighted to hear that your order arrived quickly, the size and fit were just right, and that your company logo printed beautifully on the hoodie. It’s wonderful to know the overall product met your expectations and left you really happy with the result. We also appreciate your thoughtful note about the drawstrings. While it wasn’t a deal breaker for you, feedback like this is very valuable, and we’ll be sure to pass it along to our product team for review and improvement. Your 9/10 rating means a lot to us, and we’re grateful for your trust. We look forward to continuing to provide you with quality products and service that support your business.

We are sorry to hear about your disappointment with the logo size on the hanes® ultimate cotton hooded sweatshirt. In addition, we understand how important accurate placement and proportional sizing are, especially for apparel. After checking your account, we are glad to see that our care support team has already reviewed your concerns in detail and provided a satisfactory resolution. Nevertheless, we appreciate you taking the time to explain the differences you noticed between the setup view, safety area, and the finished sweatshirt, as this feedback is valuable for ongoing review. Should you have any questions or need further assistance, please don't hesitate to call us at 1-866-207-4955.

Thank you for your review submission. We are sorry the hoodie you wanted to order was out of stock for some sizes, which caused you to select another brand. We understand your disappointment and apologize for any inconvenience caused. We appreciate the feedback about the two brands that were ordered. Your business is valuable to us, so we will definitely have the relevant team review the details.

Thank you so much for your honest review—we truly appreciate your feedback and are sorry to hear that the neck fit of the Hanes® Ultimate Cotton Hooded Sweatshirt (sizes S & XL) wasn’t quite right. We understand how challenging it can be to choose apparel online without trying it on first, and we’re grateful you took the time to share your experience. To help us look into this further and explore the best resolution, we’d be grateful if you could share photos of the item received—especially highlighting the neck fit. If possible, a comparison with other sweatshirts of the same size would be incredibly helpful. This feedback will be shared directly with our product and quality teams to support improvements in sizing guidance and production. Just as a note, the product page (https://www.vistaprint.com/clothing-bags/sweatshirts/hanes-r-ultimate-cotton-hooded-sweatshirt) includes a detailed size chart that reflects the actual garment measurements—not the wearer’s body size. However, we recognize that the chart does not currently include measurements for the hood or neck opening. Fit preferences can vary widely, and we’re actively working to make our sizing tools more comprehensive and user-friendly. If you're exploring future apparel options, we invite you to browse our full Custom Hoodies & Sweatshirts collection (https://www.vistaprint.com/clothing-bags/sweatshirts), which features a range of styles and brands with different fits and finishes. If your concern is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. We truly value your feedback and hope to restore your confidence in your next order.