We’re truly sorry to hear that the hoodie you received was uncomfortable and scratchy. That’s certainly not the experience we want for our customers. While we’re glad the color matched your expectations, we understand how important comfort is, and we apologize for falling short. We offer several other hoodie and apparel styles that may be a better fit for you in terms of softness and overall feel. If you’d like, we’d be happy to help you explore alternatives or find an option that works better. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly: https://www.vistaprint.com/customer-care/help-center/. We’re here to help!