Independent Trading Co. - Heavyweight Pigment-Dyed Hooded Sweatshirt

Thank you for sharing your feedback on the Independent Trading Co. – Heavyweight Pigment‑Dyed Hooded Sweatshirt. We’re glad to hear that you found the sweatshirt nice overall, though we understand your concern about the torso length and sizing. Accurate fit is very important, and we’d be happy to assist you further. To help us review this thoroughly and find the best resolution, we kindly ask that you share a photo of the product received, and if possible, a comparison photo with other hoodies of the same labeled size. This will allow our team to assess the sizing concern more accurately and ensure your feedback is shared with the relevant team for improvement. For reference, the product page includes a size chart with length and width measurements in inches, noting that the chart reflects the size of the clothing itself, not the wearer. We recommend reviewing these details before placing future orders to help ensure the best fit. If this matter is time‑sensitive or you’d prefer to speak directly with a representative, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real-time support: https://www.vistaprint.com/customer-care/help-center/ Thank you again for your feedback. It helps us improve and ensures we continue working to provide products that meet your expectations.

We’re truly sorry to hear that the hoodie you received was uncomfortable and scratchy. That’s certainly not the experience we want for our customers. While we’re glad the color matched your expectations, we understand how important comfort is, and we apologize for falling short. We offer several other hoodie and apparel styles that may be a better fit for you in terms of softness and overall feel. If you’d like, we’d be happy to help you explore alternatives or find an option that works better. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly: https://www.vistaprint.com/customer-care/help-center/. We’re here to help!