Nice zip-up, wonky embroidery
Oct 11, 2025 | Candice S. |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for your review and for your detailed feedback. We're so glad to hear that you love the quality of the zip-up hoodie and find it soft, cozy, and a great fit. We are, however, sorry to hear that the logo on the other hoodie is skewed, making it unwearable for your company. We want to make this right for you immediately. We have processed a replacement for the affected hoodie for you at no cost, and it will be under your same order number for your convenience. An email with tracking details will be sent once your new hoodie has shipped out. In the meantime, please feel free to dispose of or recycle the item you received.
We are truly sorry for this inconsistency and appreciate you giving us the opportunity to demonstrate the high-quality finish you should always expect. We are confident the new one will be perfect.