We’re sorry to hear the outerwear wasn’t as thick as you expected, and we understand how that may have impacted your experience. That said, we’re glad the fabric feels soft. We’d like to assist you further. If the item works for your needs, we’re happy to hear it. If not, we’d be glad to suggest a different option that might be a better match. To better understand the issue, please share a few photos of the item you received. With that information, we’ll be able to provide more specific support. We’re here to help however we can.

Thank you for sharing your feedback. We’re sorry to hear that the Port Authority® Silk Touch™ Performance Quarter-Zip did not meet your expectations and understand your concern about the logo appearance. The printing on this item is done using heat transfer, which is why the logo is applied onto the fabric. This detail is disclosed on the product page to help set expectations, and we encourage reviewing such details for future orders. For a more professional look, we recommend considering the embroidered options we offer, which provide a more durable and premium appearance: https://www.vistaprint.com/clothing-bags/sweatshirts?refinementList%5Bf_DecorationTechnology1_ss%5D%5B0%5D=Embroidery. We truly appreciate your feedback, as it helps us improve both our products and the way we communicate details to customers. If you have any additional concerns or need assistance selecting the right option for your next order, please don’t hesitate to reach out — we’re happy to help.