Thank you for sharing your feedback on the Port Authority® Silk Touch™ Performance Quarter‑Zip. We’re delighted to hear that you found it very nice overall and appreciate your note about the material being lighter than expected. If you prefer heavier or thicker fabrics, we invite you to explore our range of Custom Hoodies & Sweatshirts here: https://www.vistaprint.com/clothing-bags/sweatshirts. These options may provide the weight and warmth you’re looking for. For future orders, if you have any questions or would like assistance before completing your purchase, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real‑time support: https://www.vistaprint.com/customer-care/help-center/. We truly value your input and look forward to helping you find apparel that perfectly matches your preferences.

While we are happy to hear the design was satisfactory, we regret to hear that the item did not meet your expectations in terms of fabric quality and understand how disappointing this must be. To help us review this matter thoroughly, please reply to this email with a few clear photos showing the item and highlighting the quality concerns. This will allow our team to assess the issue accurately. We take product feedback seriously, and we eagerly await your response.