Thank you for sharing your feedback. We understand how disappointing it can be when the final logo doesn’t meet your expectations. For this jacket, the printing method is Heat Transfer, which results in a firm, plastic-like feel, as stated in the product description. If you’d like a different finish, you can explore other print options that may better match the look and feel you’re aiming for. We appreciate your feedback and will share it with the team to help improve clarity for future orders. If you have any other concerns, you can contact customer care via https://www.vistaprint.com/customer-care/help-center/.

Thank you for sharing your feedback with us. We’re glad to hear that you appreciated the quality of the shirt itself, but we understand your concern about the printing coming off after the first wash. We know how important it is for the design to remain durable so the shirt can be enjoyed long term. I can see that one of our representatives has already attended to this matter, and we truly appreciate you bringing it to our attention. Your input is very valuable, and we’ll continue working to improve the quality of our products to ensure a better experience moving forward. If you have any further questions or need assistance, our Customer Support team is available at 1-866-207-4955, or visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance.

Thank you for sharing your feedback on the Port Authority® Silk Touch™ Performance Quarter‑Zip. We’re delighted to hear that you found it very nice overall and appreciate your note about the material being lighter than expected. If you prefer heavier or thicker fabrics, we invite you to explore our range of Custom Hoodies & Sweatshirts here: https://www.vistaprint.com/clothing-bags/sweatshirts. These options may provide the weight and warmth you’re looking for. For future orders, if you have any questions or would like assistance before completing your purchase, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real‑time support: https://www.vistaprint.com/customer-care/help-center/. We truly value your input and look forward to helping you find apparel that perfectly matches your preferences.