Thank you for sharing your feedback — we’re sorry to hear that the sweatshirt shrank after the first wash, as we understand how frustrating that can be. The Port & Company® Fan Favorite Fleece Full-Zip Hooded Sweatshirt is designed for comfort, but it can experience slight to moderate shrinking if exposed to high heat during washing or drying. To help prevent shrinkage, we recommend washing in cold water and air-drying or using low heat. This will help maintain the fit and extend the life of the garment. Your input is valuable, and we’ll continue working to improve product care guidance so customers can enjoy their items longer.

We understand your concern regarding the logo color on your port & company® fan favorite fleece full-zip hooded sweatshirt and acknowledge how disappointing it can be when the design does not appear as expected against a dark background. At the same time, we are glad to hear that you were satisfied with the clothing quality and the print itself. To help us review this matter thoroughly and provide appropriate support, please reply to this email with photos of the received sweatshirt along with any additional details about the issue. This will allow us to assess the color contrast concern further. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1.866.207.4955.