We're pleased to hear that you're happy with the quality of the jacket ordered and are sorry the patch was not as expected on the inside. The patch is normally used to help maintain the embroidery stitches. We do agree though that it could have been smaller. We'll have this feedback shared with the relevant team for review.

We’ regret to hear that the hoodie sizing didn’t meet your expectations. We understand how frustrating it can be when sizes run differently than expected. For future, we suggest using the size chart as a guide, as sizing may vary based on style and brand. To help, we’ve taken action on your account to address the issue, and an email will be sent with more information shortly.