Thank you for bringing this to our attention. We're very sorry to hear that the logo on your hoodie was printed upside down — that’s definitely not the quality we want you to receive. To help us review and resolve this as quickly as possible, could you please share a few photos of the hoodie, clearly showing the printed logo and its orientation? Once we receive the images, we’ll be able to arrange the next best step to make this right for you. We appreciate your time and look forward to your reply. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/.

While we’re glad to know that the quality of the mug and hoodie met your expectations, we regret the inconvenience caused by the smaller-than-expected fit of the District® Very Important Tee® and the Precious Cargo® Toddler Fleece Pullover Hooded Sweatshirt. We understand your concern, especially since you reviewed the size charts beforehand, and we also regret to hear that you felt the craftsmanship of the t-shirt was substandard. Your feedback is valuable, and we’ll be sure to share your comments with our product teams for further review. In the meantime, to help make things right, please reply to this email with your preferred sizes for both the hoodie and the t-shirt based on your experience with the items received. Once we have your reply, we’ll gladly arrange a free replacement order as a courtesy. We appreciate your understanding and look forward to your feedback.