We’re truly sorry to hear about your disappointment with the Sport-Tek Quarter-Zip Pullover. That’s certainly not the experience we want you to have, and we understand how frustrating it must be to receive a product that falls far short of expectations—especially when it's intended for promotional use or personal wear. After looking over your account, we see that several of our support representatives have already helped you and asked for photos of the affected items to help us better understand the issue. If you haven’t had a chance to send those yet, we kindly encourage you to do so, as it will allow us to explore the best possible resolution. Your feedback is incredibly important and will be shared with our product team for review and improvement. If your concern is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) anytime. Thank you again for bringing this to our attention—we’re here to help and committed to making things right.