While we’re pleased to hear that you found the hoodie comfortable and appreciated its quality, we’re truly sorry to learn about the print issues and the concerns you had with our customer service experience. This is certainly not the level of support we aim to provide. After reviewing your account, we’re glad to see that you reached out to our care team directly and that they were able to respond to your concerns. We can also confirm that a free replacement order has already been processed to help resolve the print issue you encountered. Your feedback is extremely valuable, and we’ll make sure it’s shared with the appropriate teams so we can continue improving both our product quality and service experience. If there’s anything more we can assist you with, please feel free to reach out.