We appreciate your feedback and regret hearing that while the fit and the logo were great, the quality of the Stanley/Stella Cooper Dry Unisex Hoodie was not as expected. To help us assist you more effectively, please reply to this email with a description of the issue as well as a photo displaying the concern. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.

Thank you for taking the time to share your feedback. We’re very sorry to hear that the sweatshirt didn’t meet your expectations, especially with the material feel, tight neckline, and the print starting to peel. That’s certainly not the quality experience we want for you. Based on our checks, we also saw that you reached out to our care team and that the matter has since been resolved. If there’s anything more we can do to support you or if you need assistance with future orders, please don’t hesitate to reach out.

While we’re pleased to hear that you found the hoodie comfortable and appreciated its quality, we’re truly sorry to learn about the print issues and the concerns you had with our customer service experience. This is certainly not the level of support we aim to provide. After reviewing your account, we’re glad to see that you reached out to our care team directly and that they were able to respond to your concerns. We can also confirm that a free replacement order has already been processed to help resolve the print issue you encountered. Your feedback is extremely valuable, and we’ll make sure it’s shared with the appropriate teams so we can continue improving both our product quality and service experience. If there’s anything more we can assist you with, please feel free to reach out.