We sincerely apologize for any inconvenience caused by the problem you had with your order and can understand your disappointment. This is not the experience we would want you to have and will have this feedback shared with the relevant team. We're seeing that you were able to get the matter resolved when our customer care team was contacted.

We apologize that the shirts did not meet your expectations. We understand how important it is for apparel representing your wedding venue to look professional and maintain its shape. To help us fully assess the situation and provide a resolution, please reply to this email with a photo showing the quality issues. Once we receive the photo, our team will review it and work with you to find the best solution to address your concerns. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/. We look forward to assisting you.

We're sorry to hear that the size of the sleeves on the t-shirt ordered did not meet your expectations and apologize for any inconvenience this may have caused. In reviewing your account, we're seeing that you were able to get the matter resolved when our customer care was contacted.