We’re sorry to hear that the fabric and embroidery did not meet your expectations, especially since this was for your promotional materials. We understand how inconvenient this is, even though a credit was provided. To help us review this further, could you please share your order number and a photo of the item showing the issue? This will allow us to look into it more closely and improve our quality. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/

We are deeply sorry to hear about the issues with your embroidery and completely understand your disappointment. To help us investigate and address this matter thoroughly, please reply to this email with photos of the defects you’ve observed. This will allow our team to review the quality concerns in detail and work toward a satisfactory resolution. We appreciate you bringing this to our attention and look forward to your reply.