Lacking Quality
Sep 3, 2025 | Kathryn G. |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for taking the time to share your experience with us. We’re sorry to hear about the concerns regarding the shirt material and the logo sizing. We understand how frustrating it must feel when the product you receive doesn’t fully match your expectations, especially when comparing to past orders. To better assist, could you please share images of the recent shirts, including the inside label, so we can confirm the material and compare it with your previous orders? This will help us look into the consistency of the product.
Regarding the logo size, our website preview tool is designed to give a clear view of placement and scale before finalizing an order, but we realize it may not have been as clear without a shirt image displayed at the time. We’ll share your feedback with our team for improvement. Once we receive the images, we’ll be glad to review this further and work toward making things right for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/.