We’re glad to hear that the shirts and hoodies themselves met your expectations in terms of quality, but we’re sorry the printing of your logo did not turn out as you had hoped. Based on our checks, the image uploaded to the shirt and hoodie was a low-resolution file. In the editing studio, a warning message is also there that advised that the image may print blurry due to its resolution. For the best results, we recommend uploading a high-resolution image at 300 DPI. This ensures the logo prints with sharp, crisp details on apparel. We appreciate you bringing this to our attention and encourage you to update your file for future orders.