We sincerely regret your disappointment with the printing method and the final print quality on your Port & Company® Performance Tee. We greatly value your continued business over the years and are truly sorry to have fallen short of your expectations this time. To clarify, this particular style uses a heat transfer technique rather than embroidery, as noted on the product page to help set clear expectations before purchase. We always recommend reviewing these details in advance to ensure the chosen item aligns with your preferences. In the meantime, we have reached out to you via email to discuss your concerns in more detail and work toward a suitable resolution. We look forward to your reply.

We are truly sorry for the mix-up with your order. We understand how frustrating it must be to receive the wrong sizes when you specifically requested 2 Medium and 2 Large in each color. This isn’t the smooth experience we aim to provide, and we appreciate you bringing it to our attention. Please rest assured that we’ll share your feedback with our quality team for further review. To make things right, we have processed a free rush reorder for the missing Medium sizes in both the white and green T-shirts. You’ll receive a separate confirmation email shortly, along with tracking details once your replacements are on the way. We sincerely regret the inconvenience this caused and thank you for giving us the opportunity to resolve it quickly.

Thank you for sharing your experience—we’re truly sorry to hear that the Port & Company® Performance Tee didn’t meet your expectations in terms of fabric and sizing. We understand how frustrating it is to receive items that feel unsuitable, especially when they were intended for your team. Your disappointment is completely valid, and we regret that this order didn’t reflect the quality and fit you were hoping for. To clarify, this product is made of 100% polyester and features a UPF rating of 50, designed for lightweight performance wear. That said, we recognize that this may not have been clearly communicated during your ordering process, and we appreciate your feedback on both the material and the sizing across S, XL, and 2XL. To help us better assess the issue and explore a resolution, we kindly ask that you share photos of the shirts received, ideally alongside other shirts of the same size for comparison. This will allow our team to review the discrepancies and determine the best way to support you. If you're looking for alternatives, we do offer a range of T-shirts in 100% Cotton, Cotton/Poly blends, and Organic Cotton—you can explore those options here (https://bit.ly/46nxmQt). Should your concern be urgent or if you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or through our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. We truly appreciate your patience and the opportunity to make this right. Your feedback helps us improve, and we’re here to help however we can.