Thank you for bringing this to our attention. We're sorry to hear the print was not acceptable. To help us better understand the issue and provide a swift resolution, could you please send us a clear photo of the item you received? This will allow our team to investigate further and offer the best possible solution. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/