We’re very sorry to hear that the T-shirt arrived much shorter than expected and that it isn’t usable. We understand how disappointing this must be. If you could send us some images of the item, we’d be happy to look into this further and find a solution for you. We truly appreciate your understanding and are committed to resolving this. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly at: https://www.vistaprint.com/customer-care/help-center/. We’re here to help!