Tultex® Heavyweight Jersey T-shirt

Thank you for bringing this to our attention. We are sorry to hear that the printing of the graphic and color was not as expected. Furthermore, we regret hearing that the size was also too large, and the feel of the printing felt like plastic. We want to assure you that these printing issues are not typical of our quality standards. Please note that we offer different types of printing technology for our clothing. The type that was used on the T-shirt that you selected is "direct to garment printing", which is described as a soft hand feel on our website. As such, it should not have a plastic-like feel. This feedback will be shared with our team for further review. To help us, can you please respond to this email with photos showing the issues? Furthermore, we are pleased to see that our customer service team provided a prompt resolution for the issue. We trust that this resolution has been helpful.

Thank you for sharing your feedback with us. We are so glad to hear that the print quality met your expectations and that you were happy with the final look. Regarding the fabric thickness, the Tultex® Heavyweight Jersey T-shirt is actually one of our lightweight options, featuring 5.5 oz. 100% ringspun cotton. This specific material is designed for a softer, more breathable feel, which explains why it was thinner than you anticipated. For future orders where you'd prefer a sturdier or thicker material, we recommend exploring our heavyweight options. Be sure to check the product descriptions for the "oz." weight, as this will help you make an informed decision and find the perfect fit for your needs. Please let us know if there is anything else we can help you with.

We're pleased to hear that you were happy with the shirt quality and are sorry the decoration method did not meet your expectations. We'll have this feedback passed on to the relevant team for review.