Thank you for sharing your feedback on your Custom Shipping Envelopes order. We sincerely regret the mix‑up that led to you receiving another customer’s shipment instead of your own, especially given how important these envelopes are for your business. A replacement order is already in production and is scheduled to arrive by February 23, 2026. Once it ships, you’ll receive a separate email with tracking details so you can monitor the delivery. Your comments have been shared with our quality team to ensure this issue is reviewed and corrective measures are taken. We truly appreciate your patience and understanding, and we remain committed to making sure your corrected order meets your expectations. Thank you again for allowing us to resolve this matter.