Logo wrong
Sep 27, 2025 | lee h. |
Verified Buyer
Response from Vistaprint Customer Care Team:
We’re very sorry to hear about the inconsistency in logo sizing on your Koozie® Collapsible Slim Can Coolers. That’s not the VistaPrint experience we want you to have, especially when uniform branding is so important across product variations.
While the first two Koozies met expectations, we understand your concern about the logo appearing much smaller on the tall version. To help us investigate further and find the best possible resolution, we kindly encourage you to reply with clear photos showing the printing discrepancy. This will allow us to assess the issue accurately and support you accordingly.
Your feedback will be shared with our product team for review and improvement. If this matter is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) anytime.
Thank you again for bringing this to our attention—we’re here to help and committed to making things right.