Printed Can Cooler

Thank you for sharing your feedback on your Printed Can Cooler. We appreciate your comments about the design and understand how important it is for the product to reflect your vision. While the print itself looked clear, we recognize your concern that the back and bottom were left unprinted, which made the overall design feel incomplete and not aligned with your expectations. Looking at the product page (https://www.vistaprint.com/promotional-products/drinkware/bottles-can-coolers/printed-can-cooler), the specifications note that customization is available on the front half only. The can cooler is made of insulated foam‑backed polyester, features a collapsible design, and does not currently allow printing on the back or bottom. This limitation explains why your fully black design did not extend around the entire product. We understand how this detail impacted your experience, especially given your preference for a darker background to avoid visible marks. Your feedback is very valuable, and we’ll share it with our product team as we continue to explore ways to improve customization options. For future orders, we recommend reviewing the product specifications carefully before checkout to ensure the design matches your intended outcome. If you’d like guidance on design options or printable areas, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.com/customer-care/help-center/. We truly appreciate your input and the opportunity to assist. Your comments help us improve clarity and product offerings, and we hope to better meet your expectations in future orders.

Thank you for your review submission. We regret to hear that the quality of the koozie did not meet your expectations. We value the business of our customers, so this is not the type of service we want you to have. We'll definitely pass your feedback to the relevant team for review.