Printed Can Cooler

We sincerely apologize for any confusion regarding the printing options for your can cooler. We understand how disappointing it can be when the final product does not match your expectations. That said, we’d like to clarify that the product page indicates the customization area is on the front half of the can cooler, meaning the design is printed on one side only while the remaining area stays unprinted. We appreciate your feedback regarding the product preview and will share your comments with the appropriate team as we continue looking for ways to improve the customer experience.

Thank you for sharing your feedback on your Printed Can Cooler order. We are sorry to hear that the customization did not meet your expectations and that the back of the product arrived blank. We understand how important it is for your design to reflect your vision, especially for a wedding koozie. Looking at the product page, the overview states that the can cooler is made of insulated foam‑backed polyester, features a collapsible design, and allows customization only on the front half. At this time, the back side is not included in the printable area, which is why your design did not extend around the entire product. To help ensure you get the right product for your needs in future orders, we recommend reviewing the product specifications carefully before checkout. If you have questions about design options or printable areas, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center at https://www.vistaprint.com/customer-care/help-center/ for real‑time assistance. We appreciate your input, and your feedback will be shared with our product team as we continue to improve our offerings and provide clearer guidance on customization options.