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Surprised by poor quality, but delighted by customer service
Aug 7, 2025 | Kathryn Y. |
Verified Buyer
I was really surprised by the poor quality of this item that I ordered from Vistaprint.
I’ve been ordering products from Vistaprint for many years, and have always been impressed with the quality. This time, I was greatly disappointed. The cups themselves are thin and flimsy. I expected my logo to be printed directly onto the cups, but received an inferior quality sticker slapped on the side. They cannot be washed in a dishwasher, and won’t even withstand several handwashings.
I reviewed my design before I submitted, and I thought it looked great. The final product was nothing like the proof. The proof was oblong/oval shaped, and the final print was round. The design was warped.
The true upside is the fantastic customer service at Vistaprint. I called right away, and the representative was extremely helpful and refunded my purchase after examining both the proof, and the photo that I had taken of the end result. I have always found this with Vistaprint. Whether it is someone offering help with design, or troubleshooting when something goes wrong. Top notch customer service. This will keep me coming back!