We're sorry to hear that the logo on your cups doesn’t match what you saw in the preview. We understand how frustrating that must be, especially given the cost and the care you took in selecting a previously used logo. If you could send us some images of the cups you received, we’d be happy to review the issue further and work with you to find a solution. We also appreciate your note about the upload process, and we’ll be sure to share this feedback with our team to help improve the customer experience.