Novero Ceramic Mug – 13 oz.

Thank you for reaching out and bringing the issue with the mug to our attention. We are very sorry to hear that the logo on the mug is too small and that there's an issue with the packaging. We'd love to help make things right for you. To help us assist you more effectively, please reply to the email with photos displaying your concern with the mug. We look forward to hearing from you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/.

Thank you for your review, and we’re sorry to hear that the QR code on your mug isn’t functioning as expected. We’d like to clarify that due to the curved surface of mugs, QR codes may not scan properly once printed—this is a common limitation with curved items. Additionally, we noticed that the QR code included in your design was less than half an inch in size, which is generally too small to scan reliably. For best results on future orders, we recommend testing the scannability of the QR code directly from the preview screen before submitting your design. This helps ensure it will function as intended once printed. We truly appreciate your feedback and hope this helps with your future projects.