We are committed to providing exceptional service and regret that we fell short this time. We’d appreciate the opportunity to make it right and need your assistance. Please reply to the email with a photo of the mug with the crooked printing, so we can find a resolution that meets your expectations. We can process a replacement or explore other suitable options. Just let us know how you'd like to proceed. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/.