Nebula Speckled Clay Mug – 16 oz.

Thank you for your detailed feedback, we’re really glad to hear the mugs were a hit at your event and that you’re happy with the overall quality, size, and how the logo matched your design. We’re sorry to hear about the small issue with the decal corner on one mug, though we’re glad it was easily resolved. Please note that this mug is hand wash only, as dishwashing can affect the longevity of the design.

We appreciate you taking the time to share your thoughts on the Nebula Speckled Clay Mug – 16 oz. We are sorry to hear that while the mug looks great, it is not as sturdy as shown online, and the name and logo were slightly crooked and looked like a sticker. Please note that the decoration technology used was Heat Transfer. This is described as a firm, plastic-like feel with sharp and clean print. We would like to investigate the other issues further to better assist you. Could you please reply to this email with photos that highlight the concerns? If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.

We are sorry to hear that your Nebula Speckled Clay Mug did not fully meet your expectations, particularly regarding the finish of the logo. We understand your concern and appreciate you sharing your feedback. Furthermore, we have checked your account and are glad to see that our care support team has already responded and is currently assisting you via email. They are awaiting your reply in order to proceed and work toward a satisfactory resolution. Please be assured that your case is being handled carefully, and the team will continue supporting you once they receive your response. We appreciate the opportunity to look into this further for you.