EarthTones Ceramic Mug – 16 oz.

Thank you for sharing your feedback on your recent EarthTones Ceramic Mug – 16 oz. and Custom Mugs order. We appreciate the thoughtful details you provided about your experience. We understand your observation that the lighter colored material in the mug seemed harder than the darker material, which affected how the etching machine removed the surface and created the image. Your comparison between the two mugs is very helpful, and we recognize how important it is for the design to appear consistent across different materials. To assist further, we recommend responding to this review with clear photos of the product quality concerns noted. This will allow us to work with you to find the best possible resolution. We will also be sharing your comments with our production team so they can review the etching process and explore ways to improve results on lighter surfaces. This feedback helps us strengthen quality control and ensure smoother outcomes in future orders. It is wonderful to know that overall you are pleased with the results, and we appreciate your suggestion that a slightly larger pattern or picture might have enhanced the design. Should your request be urgent or if you would prefer to speak directly with a representative, our Customer Support team is available at 1‑866‑207‑4955. You can also visit our Help Center for real‑time assistance: https://www.vistaprint.com/customer-care/help-center/ Thank you again for choosing VistaPrint. We value your trust and look forward to supporting you with future projects that meet your expectations even more closely.