Too big
Aug 30, 2025 | susan r. |
Verified Buyer
Response from Vistaprint Customer Care Team:
We’re sorry for the inconvenience and confusion you experienced during the design process of your Ceramic Mug, which caused the printed design to appear differently than expected. We understand your concern and are happy to assist. To help prevent similar issues in future orders, we recommend using the on-screen preview, which provides a realistic view of your design on the mug, including rotation and views from the front, side, and back. You can learn more about these features here: https://www.vistaprint.com/customer-care/help-center/360052259371/?querycat=helpcenter_search_dropdown&q=pdf%20proof
Additionally, we suggest adjusting your artwork layout as desired, and once you’re satisfied, feel free to place a new order at your convenience. We hope this guidance is helpful.