We regret to hear that the logo was off centered on the mug ordered and apologize for any inconvenience caused. We will be happy to look into this matter further for you if you would reply with an image showing how the print came on the product. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center

Thank you for bringing this to our attention—we’re truly sorry to hear that the logo on your Speckled Ceramic Bistro Mug – 16 oz. was engraved too close to the handle. That’s not the experience we aim to deliver, and we understand how disappointing it can be when a personalized item doesn’t meet expectations. To help us better understand and resolve this issue, we kindly ask that you respond to your review with clear photos showing the engraving placement. This will allow our team to assess the concern accurately and work with you toward the best possible resolution. Please rest assured that your feedback will be shared with our product and quality teams to help prevent similar issues in the future. If this matter is urgent or if you’d prefer to speak with someone directly, our Customer Support team is ready to assist you at 1-866-207-4955, or through our Help Center (https://www.vistaprint.com/customer-care/help-center/). We appreciate your patience and the opportunity to make things right.