Vancouver Ceramic Mug – 12 oz.

We have been VistaPrint customers for years, and I am incredibly frustrated by how this order was handled. Before ordering, I called and asked for a physical sample to be sent to us before we ordered a whole box because our mug design was complex and included a QR code. VistaPrint would not send one, but assured me that if the online preview looked good, the mugs would print correctly. I trusted that assurance and placed the order for 1 box since that was the minimum order qty. Two weeks later, the mugs arrived with the design printed off center. Our business account contact, Houssem Belkadhi, apologized and said it was likely a machine calibration issue. He sent a replacement, which took another two weeks. It had the exact same problem! Houssem then arranged a third shipment and promised someone would inspect the mugs before they left the warehouse. He expedited the shipment since we had a company meeting which required these mugs. One weeks passed, and the third box arrived with the same off-center print. How does the same mistake make it through three shipments, including one that was supposedly inspected? By then, we had missed our deadline to start handing these mugs out to customers. I had spent nearly two months of being disappointed, waiting and following up, only to end up with three boxes of mugs we cannot use. I requested a refund. Houssem said he processed it and would call me within a few days to arrange a proof of the mug design we had been trying to get printed correctly all along because he wanted to make it right. That was two weeks ago, and I have heard nothing. The printing problem was frustrating enough. Being repeatedly assured it was fixed, waiting weeks for each replacement, and then getting no follow-up has made this experience unacceptable. After years as a customer, I expected much better from VistaPrint.

We are very happy with our coffee cups. They are a quality and affordable item. The logo and lettering are look fantastic. They arrived quickly and were packaged well. We also received business cards with the same excellent quality and service.

These were printed poorly in position, good thing is V. P. was in agreement. Make sure that when you receive your order you compare it directly to your approved artwork. Thank you V. P. for handling it for us.