Cute but flawed
Oct 7, 2025 | Leah F. | 
Verified Buyer
Verified BuyerResponse from Vistaprint Customer Care Team:
While we’re pleased to know you appreciated the shape of our White Kenn Mugs, we’re truly sorry to hear about the print flaws you experienced on several pieces and the ink chipping with use, which affected their durability. Your feedback is invaluable in helping us identify areas that need improvement, and we’ve shared your comments with our product team for further review. To make things right, we have processed a free replacement order for a new set of 36 mugs, which is the minimum order quantity for this product. The original order number will remain the same, and you’ll receive a separate email with the tracking details as soon as your parcel is shipped. We hope this resolution restores your confidence in our products and services.