Thank you for taking the time to share your experience. We’re truly sorry to hear about the quality issue with your Bike Design Wrap Sports Water Bottles—this is certainly not the standard we strive to deliver, and we understand how disappointing it must have been, especially with a bulk order. We’re glad you reached out to our Customer Support team and that they were able to take swift action to address your concern. Regarding our decision to let you keep the bottles, please know this was done to make the resolution as smooth and hassle-free as possible. Since we don’t have a return-to-sender process in place, our goal is always to minimize inconvenience while ensuring your satisfaction. Your feedback is incredibly important to us. We've shared your comments with our product and quality teams for immediate review, as we remain committed to improving the durability and overall experience of our products. Thank you again for bringing this to our attention. If there’s anything more we can do to support you, please don’t hesitate to reach out—we’re here to help.